Welcome to PointClickServices, a global online medical consultancy platform. These Terms and Conditions outline the legal rights, responsibilities, and obligations for all users of our platform, including patients, healthcare professionals, and partners. By using our website, mobile applications, or online services, you agree to comply with these terms fully.

If you do not agree to these Terms and Conditions, please refrain from using our services. PointClickServices reserves the right to modify these terms at any time, and users are encouraged to review them periodically. Continued use of our platform constitutes acceptance of any updated terms.

Eligibility

Our services are intended solely for users who are 18 years of age or older. By using our services, you confirm that you meet this minimum age requirement and have the legal capacity to enter into binding agreements.

Users under the age of 18 are strictly prohibited from accessing or using our services unless they have explicit consent from a parent or legal guardian. Any misuse of the platform by underage individuals may result in termination of access and deletion of collected data.

User Responsibilities

Users are expected to act responsibly and provide accurate, complete, and truthful information when interacting with our platform. This includes personal information, medical history, and any supporting documents uploaded for consultations or follow-up care.

• Provide accurate and current personal and medical information during registration and consultation.
• Safeguard login credentials and prevent unauthorized access to your account.
• Ensure that your use of the platform complies with all applicable laws, regulations, and professional guidelines.
• Do not engage in activities that could damage, disrupt, or compromise the security or performance of our platform.
• Inform PointClickServices promptly of any inaccuracies in the information you provide or any unauthorized access.

Scope of Services

PointClickServices provides online healthcare services, including virtual consultations, second opinions, pathology and diagnostic report reviews, and healthcare guidance. All services are delivered by licensed and qualified healthcare professionals.

While we aim to provide accurate medical guidance, these services are intended to complement, not replace, in-person medical care. Users are responsible for seeking immediate professional help in emergency situations or life-threatening conditions.

Services include, but are not limited to:

• Online consultations with verified medical specialists.
• Medical record and diagnostic report reviews.
• Provision of second opinions on diagnoses and treatment plans.
• Follow-up advice and continuity of care support.

Payments & Fees

Certain services offered by PointClickServices require payment. All fees, billing terms, and payment methods will be communicated to users clearly prior to the provision of services. Payments must be completed as agreed to ensure uninterrupted service.

Users are responsible for understanding any applicable taxes or fees based on their location or local regulations. Fees are non-transferable unless explicitly agreed otherwise.

• Payments must be made in full before the delivery of the service unless prior arrangements exist.
• Refunds are issued according to our published refund policy and may vary depending on the type of service.
• We reserve the right to change service fees, with updated prices communicated in advance.

Medical Disclaimer

Limitation of Liability

To the fullest extent permitted by law, PointClickServices shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our platform or services, including but not limited to medical outcomes, data inaccuracies, service interruptions, or third-party actions.

Users acknowledge that healthcare is inherently uncertain and outcomes may vary. Our liability is strictly limited to the extent permitted under applicable laws and regulations.

Intellectual Property

All content, materials, graphics, logos, and software provided on the PointClickServices platform are the intellectual property of PointClickServices or its licensors. Unauthorized use, reproduction, distribution, or modification is strictly prohibited.

Users may access content for personal, non-commercial use only. Commercial use, copying, or redistribution of our content without written consent is prohibited.

Third-Party Links

PointClickServices may contain links to external websites, tools, or services for user convenience. We do not control third-party content, and inclusion of any links does not imply endorsement or responsibility for their accuracy, security, or compliance with privacy standards.

Users accessing third-party sites do so at their own risk. We recommend reviewing the terms and privacy policies of any linked external services before use.

Modifications to Terms

PointClickServices may revise these Terms and Conditions at any time to reflect changes in laws, regulations, medical practices, platform features, or operational procedures. Updates will be published on this page with a revised effective date.

Users are responsible for reviewing the terms periodically. Continued use of our platform after updates constitutes acceptance of the revised Terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of South Australia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Australia.

Contact Information

For questions, concerns, or feedback regarding these Terms and Conditions, please contact us using the details below: