PointClickServices values your trust and is fully committed to protecting your personal, medical, and sensitive information. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access our website or use our online medical consultancy services.

This policy applies to all users, including patients, visitors, healthcare professionals, and partners who interact with our platform. By using our website or services, you acknowledge that you have read, understood, and agreed to the practices described below.

About PointClickServices

PointClickServices is a global online medical consultancy platform that connects patients with qualified healthcare professionals. Our services include online consultations, second medical opinions, specialist access, pathology and diagnostic report reviews, and healthcare guidance.

We operate with a patient-first approach, prioritizing ethical responsibility, medical accuracy, data privacy, and compliance with applicable healthcare and data protection regulations.

Information We Collect

To deliver safe and effective medical consultancy services, we may collect different types of information depending on how you interact with our platform.

Information may be collected directly when you submit forms, book consultations, subscribe to newsletters, or communicate with our team. Some technical information is collected automatically when you access our website.

• Personal identification details such as name, email address, phone number, and location
• Medical information voluntarily provided during consultations or enquiries
• Uploaded medical documents including reports, prescriptions, scans, or test results
• Technical data such as IP address, device type, browser details, and usage activity

How We Use Your Information

Your information is used strictly for legitimate healthcare and operational purposes. This ensures that our medical professionals can provide accurate guidance and that our platform functions securely and efficiently.

We use collected information to deliver consultations, review medical reports, manage appointments, communicate with users, and improve our services. Where consent is provided, we may also send newsletters or service-related updates.

We do not use your personal or medical data for unrelated advertising or unauthorized commercial activities.

Medical Confidentiality

Information Sharing & Disclosure

PointClickServices does not sell, rent, or trade personal or medical information. Limited sharing may occur only when necessary and appropriate.

• With licensed doctors or specialists involved in your consultation
• With trusted technical or operational partners under strict confidentiality agreements
• When required to comply with legal, regulatory, or governmental obligations

Data Security Measures

PointClickServices adopts a comprehensive security framework designed to protect personal and medical information from unauthorized access, misuse, disclosure, alteration, or destruction. Our security practices are aligned with industry standards commonly used in healthcare and digital service platforms.

We implement a combination of administrative, technical, and organizational safeguards to maintain the confidentiality, integrity, and availability of user data throughout its lifecycle — from collection to storage and processing.

• Secure servers and encrypted communication channels to protect data transmission
• Access controls and role-based permissions to limit data access to authorized personnel only
• Regular system monitoring, security assessments, and internal audits
• Confidentiality obligations for staff, consultants, and healthcare professionals

Despite our best efforts and use of advanced security measures, no method of electronic storage or internet transmission is entirely secure. Users are encouraged to take reasonable precautions, including safeguarding login credentials and avoiding the sharing of sensitive information through unsecured channels.

Newsletter & Communications

PointClickServices offers users the option to subscribe to newsletters and informational communications. These communications may include healthcare insights, wellness education, service updates, platform announcements, and important notifications related to our offerings.

Subscription to newsletters or promotional communications is entirely voluntary. Users provide explicit consent when subscribing and may withdraw that consent at any time.

Every communication sent by PointClickServices includes a clear and accessible unsubscribe option. Once unsubscribed, users will no longer receive non-essential communications, though service-related or legally required messages may still be sent where applicable.

We do not share newsletter subscription data with third parties for marketing purposes without user consent.

International Data Processing

PointClickServices operates as a global online healthcare consultancy platform. As a result, personal and medical information may be processed, stored, or accessed in jurisdictions outside the user’s country of residence.

Such cross-border data processing is conducted only for legitimate operational, medical, or technical purposes, including consultation delivery, data storage, customer support, and system maintenance.

We take reasonable and appropriate measures to ensure that personal data transferred internationally is protected in accordance with applicable data protection laws and recognized privacy standards. This includes contractual safeguards, access restrictions, and security controls applied consistently across regions.

Children’s Privacy

PointClickServices is intended for use by individuals who are 18 years of age or older. We do not knowingly collect, store, or process personal or medical information from minors without verified consent from a parent or legal guardian.

If we become aware that information has been collected from a minor without appropriate authorization, we will take prompt steps to delete such information from our records.

Parents or guardians who believe that a minor has provided personal data without consent are encouraged to contact us so that appropriate corrective action can be taken.

Changes to This Privacy Policy

PointClickServices reserves the right to modify or update this Privacy Policy at any time to reflect changes in legal requirements, medical practices, technological advancements, or operational procedures.

When updates are made, the revised Privacy Policy will be published on this page with an updated effective date. Significant changes may also be communicated through website notifications or direct communications where appropriate.

Continued use of our website or services after the publication of changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, you may contact us using the details below.